Customer Delivery Manager UAE

 Customer Delivery Manager  in a multinational company in UAE

Job Description

Responsibilities

 

· Manage dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner

· Provide a single point of contact for customer leadership and project teams

· Own work-back schedules, generating communications and presentations, and planning and coordinating meetings

· Take large, complex projects and break them down into tasks, milestones, and deliverables

· Implement, streamline, and coordinate organizational processes and procedures to optimize efficiency and productivity

· Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to balance business needs and technical constraints to support customer success

· Lead interactions with cross-functional teams consisting of Engineers, Product Managers and executive leadership

· Provide executive status updates to stakeholders, both internally and externally, and escalate issues as necessary

· Ensure that all project documentation is complete, accurate, and complete for handoff to downstream processes that enable continued customer success

 

Preferred Qualifications

· BS or MS degree or equivalent experience relevant to functional area

· Eight (8+) or more years managing high visibility implementation projects and/or customer engagements

· A skilled problem-solver and strategic thinker who takes ownership

· The ability to work autonomously, make high impact decisions, and judgement calls

· Excellent communication and interpersonal skills, with the ability to effectively manage relationships with stakeholders at all levels

· Thrive in an innovative, ambiguous, and fast-paced environment

· PMP, PgMP, or equivalent project management certification is a plus

· The ability to travel to customer site or local office up to ~20%

send CV to itjobvacancy2018@gmail.com with subject Customer Delivery Manager UAE